A new research project sheds light on what it takes to build genuinely inclusive workplaces—and why many organisations still fall short. The research was conducted by Dr. Kshitij Mor under the supervision of Prof. Dr. Jojanneke van der Toorn, Professor of LGBTIQ+ Workplace Inclusion and Workplace Pride Chair at Leiden University.

During the project, Dr. Mor worked closely with Workplace Pride Academia—supporting conferences and collaborating with partner organisations—strengthening the connection between academic research and workplace practice.

The findings show that while an inclusive organisational climate is essential for managing a diverse workforce, many organisations struggle to create it effectively—especially for LGBTQI+ employees, whose differences are often not immediately visible.

Inclusion depends on everyday actions—not just policy

The research demonstrates that diversity, equity, and inclusion (DEI) efforts only succeed when they are actively lived across the organisation.

• Organisations that openly recognise and value differences in sexual orientation and gender identity see stronger outcomes
• LGBTQ+ employees in these environments report feeling safer, more accepted, and more engaged
• Approaches that downplay identity in the name of fairness can leave employees feeling tolerated rather than truly included

Good intentions are not enough

The study highlights a gap between ambition and execution:

• DEI efforts often fail when responsibility is unclear
• Progress stalls when initiatives rely on a few committed individuals
• Inconsistent leadership support limits long-term impact

Inclusion emerges as an ongoing process that requires alignment, accountability, and consistent follow-through.

Persistent gaps in well-being

Despite growing attention to inclusion, inequalities remain:

• LGBTQ+ employees report lower job satisfaction
• Mental health outcomes are poorer compared to non-LGBTQ+ colleagues

From insight to action

Completed on 13 March 2026 as part of the SCOOP research programme, the project calls for more intentional and consistent approaches to inclusion.

To build workplaces where LGBTQ+ employees can thrive, organisations should focus on:

• Clear and visible support for LGBTQ+ identities
• Shared responsibility across leadership and teams
• Daily practices that enable employees to contribute fully

The research offers practical guidance for organisations ready to move beyond policy and create real, lasting inclusion.